“Maybe it's a piece of dust,” the Genius had offered. But every time I pressed it once, it spaced twice. And not even physically broken - it still moved and acted normally. There were no mysteriously faulty innerworkings. The problem was not that its logic board was failing, that its battery was dying, or that its camera didn't respond. My computer was getting its third diagnostic test in 45 minutes. I was in the Grand Central Station Apple Store for the third time in a year, watching a progress bar slowly creep across my computer's black screen as my Genius multi-tasked helping another customer with her iPad.
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